After-Sales Service
Comprehensive support to ensure your success with FLEX products
Our Service Commitment
Technical Support
Our expert team provides comprehensive technical support for product use, water parameter optimization, and troubleshooting.
Product Warranty
All FLEX products are backed by a quality guarantee. We stand behind our formulations and replace any defective items.
Training Resources
Access our library of educational resources, product guides, and best practices for optimal results.
Quick Response
We respond to all inquiries within 24 hours on business days to ensure timely support when you need it.
Frequently Asked Questions
How should I store FLEX products?
Store in a cool, dry place away from direct sunlight. Keep containers tightly sealed when not in use. Most products have a shelf life of 2-3 years when stored properly.
Can I use FLEX products together?
Yes, FLEX products are designed to work synergistically. However, we recommend following dosage guidelines and monitoring water parameters regularly.
What if the product arrives damaged?
Contact us right away with photos of the damage. We'll arrange a replacement or refund per our quality guarantee policy.
Do you offer bulk packaging for commercial customers?
Yes, we offer bulk packaging for aquarium shops, breeders, and public aquariums. Contact our sales team for custom pricing.
Need Help?
Our team is here to help with any questions or concerns about FLEX products.
Contact Support